On This Page

My Account

The My Account page gives bidders an overview of their account. This information includes their Account Summary, Account Details, Transactions, and buttons to See Tickets, Pay Now, Update their Account Details, and a Sign Out button.

An example taken from a demonstration event.

Account Summary

The Account Summary section shows the account totals and includes a Pay Now button (if credit card integration is enabled).

Paying Online

To begin the Paying Online process, click either the Pay Now button or the Shopping Cart icon after signing into the event.

Clicking on one of these triggers will open the Shopping Cart as it appears for those with a current Bidder Record for the event.

This process continues in the same manner as How To Customize The Shopping Cart Text default functionality.

If a Donation has not yet been paid for, a Remove button will be available for the account if they change their mind.

See Tickets

Clicking the See Tickets button will open the Auctria Ticket Hub dashboard, where the account can manage the tickets they have purchased, including updating account details, menu choices, etc.

For more information, see Update Ticket Details From My Account Page.

Account Details

The Account Details section shows the current contact information, which includes their Credit Card (if registered) and their Meal Choice (if applicable with their assigned ticket), and allows them to Update most of this information at the click of a button using the Update button. Guests can also force a Sign Out from this page.

An example from a demonstration event.

QR Code

Your participants can click on the QR Code link beside their name to pop open a scannable QR Code to be used as a means to log into the Auctria Mobile App.

Update

Clicking the Update button will open the Update Details window, allowing the account to update their address details.

An example account "Address" (and optional "Meal Choice") pop-up editing window.

Cover Payment Processing Costs

If Fee Handling is set to Optional, the Account Details will also indicate the guest's choice to cover credit card processing fees.

Guests can update this by checking the box in their Account Details.

An example from a demonstration event.

Account Credit Card Updates

Add Credit Card

If the account does not have a credit card on file, they can click on the Register Credit Card link and open the Register Credit Card window.

An example showing the window when the event is in Test mode.

Remove Credit Card

The account can click the Remove Card link to clear their registered credit card.

An example based on using a Test mode credit card number.

Clicking on the Remove Card link will also pop up a confirmation window to verify the account wants to remove their registered credit card.

Transactions

At the bottom of the page, the Account Summary and Account Details sections are additional sections related to any transactions the account would have been involved with. The transactions listed will appear in a "statement" format for easy review.

This section shows similar details to what can be expected on the guest's Statement.

An example showing Items Won, Purchases, and Donations. This is the same information displayed after clicking the Pay Now button or the Shopping Cart icon.

Update Ticket Details From My Account Page

Last reviewed: December 2024