Learn about the costs associated with using Auctria.
Auctria is designed to be flexible and affordable for events of all sizes. This page gives a quick overview of costs you might encounter while using Auctria, including licensing, credit card processing, text messaging credits, and optional services.
🧾 License Pricing
Auctria licenses are based on a 12-month period and include unlimited events during that time. Your plan tier is determined by the total income from all events held during the license period.
| License Tier | Price | Annual Income Limit | Example Use Case |
|---|---|---|---|
| Explorer | FREE | Up to $10,000 | Try out the platform |
| Emerald | $375/yr | Up to $50,000 | Small-to-mid fundraisers |
| Diamond | $750/yr | Unlimited | Large-scale fundraising events |
If you're not sure which plan is right for you, try starting with a free Explorer Account to explore the platform and upgrade when you're ready.
💳 Credit Card Processing Fees
To accept online payments through Auctria — for donations, ticket sales, auction purchases, or sponsorships — you’ll need to connect a payment processor. Auctria does not process or hold any funds directly.
You must connect a Stripe or Authorize.Net account to collect credit card payments through your event website.
🟢 Stripe (Recommended)
Stripe is directly integrated with Auctria and is the fastest and easiest way to start accepting payments. Payments are securely processed and deposited into your Stripe account. Auctria charges a small platform fee based on your license tier.
You can also reach out to Stripe directly for a nonprofit discount on processing fees.
| Plan | Auctria Fee | Processor Fee (Stripe) | Total Fees |
|---|---|---|---|
| Explorer | 1.00% | ~2.9% + $0.30 per transaction | $0.30 + 3.9% per transaction |
| Emerald | 0.50% | ~2.9% + $0.30 per transaction | $0.30 + 3.4% per transaction |
| Diamond | 0.25% | ~2.9% + $0.30 per transaction | $0.30 + 3.15% per transaction |
Processing Fees
You only pay processing fees on actual funds received through online payments. There are no fees for offline payments like cash or check.
Both the Auctria fee and Stripe fee are automatically deducted from each transaction before the remaining funds are deposited.
Don’t have a Stripe account? You can create one during setup — it only takes a few minutes. See How To Connect A Stripe Account for more information.
🟡 Authorize.Net (Gateway Option)
If your organization already uses a merchant account, you may be able to connect it to Auctria using Authorize.Net as a gateway. The merchant account’s processing fees varies by provider.
Warning
Because fees are handled externally, Auctria does not have access to your full transaction cost breakdown when using Authorize.Net.
Credit Card Fee Handling - Organization & Participant
It is important to note the organization pays both the credit card processing fees and the Auctria integration fees on credit card transactions.
However, you may choose to allow bidders to cover those fees. When a bidder opts to “cover the fees,” Auctria adds an extra payment amount at checkout based on both:
- The processor fee (e.g., Stripe)
- The Auctria platform fee (based on your plan)
This additional amount ensures your organization receives the full intended donation, purchase, or winning bid, with fees fully offset by the bidder.
👉 See Credit Card Fees for more details about credit card processing fees.
👉 See Payment Processors for more information about payment processors.
📱 Texting Credits
The Text Messages feature allows you to send and receive SMS messages for bidding updates, check-in notifications, and more.
- Included Credits: Emerald licenses include
1000initial credits and Diamond licenses include3000initial credits. - Additional Credits: Available in bundles of
1000for$25 - Usage: Each message (sent or received) uses 1 credit
For example, if a guest sends a bid by text and receives a confirmation message, that exchange uses 2 credits.
👉 See Text Messages for more information.
🧑🚀 Optional Services
Need a little extra help? Auctria offers support options and add-on services to match your needs — from quick consultations to full-service event setup.
✅ Support Availability
- Emerald & Diamond Plans: Priority chat & email support
- Explorer Accounts: Chat & email support as available
📧 Contact Support: help@auctria.com
🚀 Auctria Services
Get your event up and running as quickly — and stress-free — as possible.
⭐ Auctria Launch
Prefer expert guidance? Auctria Launch services provide hands-on setup so you can focus on fundraising while we take care of the details.
Which Launch option is right for you?
- Launch Foundation is ideal for self-managed events that want professional setup, website configuration, and reliable event-night backup.
- Launch Advantage adds limited guest, ticket, and seating support—perfect for mid-sized events up to 250 guests.
- Launch Premier is a fully customized experience for large or complex events that need advanced ticket management and personalized support.
| Feature | Launch Foundation | Launch Advantage | Launch Premier |
|---|---|---|---|
| Starting Price | $499/event | $749/event | Contact Us (from $749) |
| Launch Calls | 3 calls | 5 calls | Customized |
| Event Website Setup | ✅ | ✅ | ✅ |
| Ticket, Sponsorship & Raffle Setup | Items added & listed for sale | ✅ | ✅ |
| Ticket & Sponsorship Management | — | Up to 250 guests | 250+ guests |
| • Guest email support & ticket triggering | — | ✅ | ✅ |
| • Direct purchaser follow-up | — | — | ✅ |
| Auction Item Import | 1 import (8-hr turnaround during business hours) | 1 import (4-hr turnaround during business hours) | Customized |
| • Additional imports | $50 each | $50 each | Customized |
| Seating / Table Support | — | Up to 250 guests | 250+ guests |
| Event-Night Phone Support | 6-hour emergency window | 6-hour emergency window | ✅ |
👉 Learn More About Auctria Launch
⭐ Auctria Assist
Check out Auctria Assist for 1-on-1 video consultations. There are many features in Auctria; let the Assist Team show you how to use them efficiently so you can move on to other tasks! Some of the most common ways to use Assist are setting up unique events, or parts of a larger event.
| Package | Price | Duration | Description |
|---|---|---|---|
| Assist 20 | $49.95/call | 20-minute Zoom | Quick training or consultations |
| Assist 45 | $99.95/call | 45-minute Zoom | In-depth event guidance |
👉 Learn More About Auctria Assist
🧪 Try Auctria Risk-Free
Explore Auctria in a fully functional sandbox environment before launching your own event.