Ticket Management

Learn how to manage Ticket items in Auctria.

Manage Tickets

Auctria gives you all the tools you need to update guest details, assign seats, resend or style e-tickets, and much more.

This page walks you through the most common ticket management actions so you can keep your event running smoothly — from first sale to final check-in.

Not sure where to start? Here's a quick reference for common tasks:

Adding or Editing Tickets

Need to update your ticket options after launch? No problem! You can always go back and:

• Edit ticket names, prices, and descriptions.
• Adjust how many are available.
• Enable features like meal choices, seating, or early bird pricing.

For more information, see Adding And Editing Tickets.

Changing Tickets

Sometimes a guest needs a different ticket entirely rather than an edit to their existing one — for example, upgrading from General Admission to VIP. You can:

• Swap a participant's ticket for a different ticket item.
• Adjust the payment to reflect any price difference.

For more information, see Changing Ticket Items.

Tables and Seating

If your event includes assigned seating or table sales, Auctria makes it easy to:

• Group tickets under tables.
• Assign guests to seats.

For more information, see Tables And Seating.

Meal Choices

Auctria makes it easy to gather meal preferences and dietary needs from your guests, right when they purchase tickets:

• Meal choices appear in a drop-down menu during checkout on your event website.
• An optional text box gathers dietary restrictions, like vegan, allergies, or kosher.
• A meal change cut-off locks in meal selections after a set date.

For more information, see Meal Choices and Dietary Restrictions.

Repairing or Transferring Tickets

Mistakes happen! You can fix mismatches or move a ticket to a different participant at any time.

• Repair/Reissue lets you fix ticket mismatches.
• Transfer moves the ticket from one person to another.

To fix a mismatch, see Repair/Reissue Tickets. To transfer a ticket, see Transfer Tickets.

Activating or Deactivating Tickets

Need to cancel or pause a ticket? You can deactivate tickets without deleting them. Later, you can reactivate them if the guest is back in.

• Use for canceled or refunded tickets.
• Helps keep records accurate.
• Useful for last-minute changes.

For more information, see Activating & Deactivating Tickets.

E-Tickets: Issuing and Styling

E-tickets can be automatically or manually emailed to guests. Each includes a QR code for smooth check-in and can be styled to match your event.

You can:

• Customize the layout, logo, and colors.
• Re-send tickets at any time.
• Print or email tickets individually or in bulk.

For more information, see E-Tickets.

Ticket Statements

Each guest, or table host, can receive a statement showing all ticket details, guest names, meal choices, and more.

• Useful for group ticket purchases.
• Helps guests track who's coming with them.
• Can be printed or emailed.
• Contains a ticket claim link for easy issuing.

For more information, see Ticket Statements.

Ticket Details

Every ticket has its own Item Details page, where you can review and manage everything related to that specific ticket type:

• Pricing, availability, and description.
• Sales activity and history.
• Participant-level ticket assignments.

For more information, see Ticket Details.

Ticket Settings

Ticket behavior and display options are controlled in two places:

• Tickets Dashboard — adjust settings per ticket item.
• Settings Page — enable or disable global options like meal tracking or seating tools.

For more information, see Ticket Settings.

Need help with something specific? See Tickets How-To for quick links to the most common actions.