Learn more about issuing fully refunded credit card payments.
Occasionally, mistakes may occur when charging credit cards, and you must issue a refund.
For example, a bidder may have their credit card charged twice or for the wrong amount because a purchase was recorded more than once.
Please see the steps in this how-to to help refund credit card charges.
You can issue a full refund for a credit card charge within Auctria. This is the most straightforward approach.
Auctria's credit card processing fee will also be refunded when you issue a full refund for a charge. For details on how your payment processor's fees are handled in the case of refunds, you will need to refer to your agreement with them.
Step 1: Open The Activity Tab
Navigate to the Participant Details page for the participant to be refunded, and click the Activity tab.
An example from a demonstration event.
Step 2: Locate The Payment
Scroll down to Payments.
Locate the Credit Card payment you want to be refunded and click Refund on the same line.
An example from a demonstration event.
Step 3: Refund Full Remaining Amount
A popup Confirm charge refund window will appear asking if you want to refund the total or partial charge. Click the option Refund the full remaining amount.
When ready, type YES in the text box and click the check mark icon to save the transaction.
An example from a demonstration event.
Step 4: Refund Processed
When the refund has been successfully processed, the participant's Activity tab will show a negative fee charge under purchases and a refund payment. The original payment will show as Refunded. If a full refund is issued, it will not be available for any additional refunds.
An example from a demonstration event.
The refund will appear on the participant's credit card account in a few business days.
Refunds Don't Affect What's Owed
It is important to note that refunding affects the participant's payment only; it does not affect what they owe.